Help & Customer Accounts

Manage your orders, subscriptions and account details in one place. For product or delivery questions, our help links are below.

Your Zush account

How do I sign in or create an account?

Select My Account on Zush.sg and enter your email address. Use the one-time six-digit code sent to your inbox to sign in; no password is needed. You can also use the Shop sign-in option shown on the sign-in page. If this is your first visit, your account is created when you sign in.

Where can I find my orders and delivery status?

Sign in with the email address you used at checkout, then select Orders. Open an order to see its details and available tracking information. If an order is missing, check that you used the same email address or contact us with your order number.

How do I manage my subscriptions?

After signing in, choose Subscriptions in the account menu to open your subscription management page. Select a subscription to see its details and the available management options. If you have not purchased a subscription, this page will show that there are no subscriptions yet. Eligible products show their delivery frequency and subscription price on the product page.

Where can I update my profile and saved addresses?

Select the profile icon at the top right of your account to view your contact details and saved addresses. Changes to a saved address do not change the delivery address on an order already placed; contact us if an existing order needs attention.

What do the account menu links do?

Shop returns you to Zush.sg, Orders opens your purchase history, Subscriptions opens subscription management, and Help brings you back to this page.

What if my sign-in code does not arrive?

Check the email address you entered and your spam or junk folder. Use the latest code requested. If you still need assistance, contact us.

Delivery, payments and support

Read our shipping and returns information, international shipping guide and payment methods. For an order change, return or cancellation request, contact us with your order number so we can review it under the relevant policy.

Which country is Zush based in?

We are based in Singapore.

Can I request for self collection?

We do not offer self collection at our warehouse currently. However, collection can be done over at POPStations islandwide.

What are the payment methods available?

Credit card, debit card, PayPal, bank transfer and cash on delivery.

I do not have a PayPal account, can I still pay via Credit/Debit Card?

Yes, PayPal is able to handle Credit/Debit card payment without having the need to sign up an account.

Where do I enter delivery address of POPStation?

The shipping address or in the note section.

How do I collect from POPStation?

You will receive a notification from SingPost via email/phone once item has been shipped and another notification containing the locker information once the order is ready for collection.